Return and Refund Policy

πŸ•ŠοΈ Dr. Bird's Cards – Return & Refund Policy

πŸ’› Our Commitment to You

At Dr. Bird’s Cards, we believe in the power of heartfelt connections and meaningful conversations. Our mission is to help you nurture relationships through our thoughtfully crafted card decks. If, for any reason, your purchase doesn't bring the joy we intended, we're here to make it right.

πŸ“¦ 30-Day Return Window

If your card deck isn't sparking joy, you have a full 30 days from the date of delivery to return it for a full refund or exchange. After that, we hope it finds a cherished place in your collection.ayanacrystals.com

βœ… Return Guidelines

To ensure a smooth return process:

  • Condition: Items should be in their original condition, unused, and in the original packaging.
  • Documentation: Include the original packing slip or order confirmation email with your return.
  • Exclusions: Items marked as final sale are not eligible for return or exchange.

🚚 How to Return

  1. Securely package the item(s) to prevent damage during transit.
  2. Include the packing slip or order confirmation email inside the package.
  3. Ship the package to the following return address:

Return Address:

Ayana Crystals
Automated3PL
120 Tolland Street, Unit D
East Hartford, CT, 06108
United States

We recommend using a trackable shipping service to ensure your return is received.

πŸ’³ Refunds

  • Processing: Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund.
  • Timeline: Approved refunds will be processed to your original payment method within 5-7 business days.

πŸ”„ Exchanges

If you'd like to exchange an item, please follow the return process above and place a new order for the desired item.

🐦 Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at support@drbirdscards.com with your order number and a description of the issue. We'll provide instructions for returning the item and obtaining a replacement.

🌟 We're Here to Help

Your satisfaction is our top priority. If you have any questions or need assistance, don't hesitate to reach out to our customer support team at support@drbirdscards.com.

Thank you for being a part of the Dr. Bird's Cards community. We're honored to accompany you on your journey to deeper connections and meaningful conversations.